FAQ

Q. How do purchase my order on the site?

To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. Log into your account. If you do not have an account, please register an account before you make payment.
  4. Confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. Select your shipping methods and click “next” button.
  6. Choose your payment method then click “next” button.
  7. Finally, please reconfirm your billing details and agree on the terms and conditions.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
Krayon.asia offers various kinds of Payment Methods as shown below :-
1. Internet Banking via iPay88
2. e-Wallets via iPay88 (supports Boost, VCash, Kiple and GrabPay)

3. Invoice / Cheque / Offline Bank Transfer

Bank : CIMB Bank Berhad
Bank Account : 8010246821
Account Name : KRAYON SOCIAL PARTNERSHIPS PLT.

After you have made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : onlinesales@krayon.asia

Note: Your products will not be delivered until we have this confirmation.


Q. How do I change my account personal information and shipping address?

  1. Log-in to your account.
  2. Click on “Account Maintenance”.
  3. Edit your account information and shipping address here.



Q. I forgot my password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that was used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you in email. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that has been made?
Yes,  only if the order is still at pending status.

- Please send an email to our customer service email at onlinesales@krayon.asia with the message title “Request to cancel order”.

- Orders that are in shipping or shipped will not be cancelled.


Q. What is the product's transaction currency?
All transaction currency will be done in MYR.



Q. How long does the delivery usually take?
Delivery will usually take about 3 to 5 business days. However, delivery of items which has a minimum 2 weeks waiting period would take some time based on the completion date of the handmade item. We will inform you accordingly if we face any unforeseen circumstances.

 

Q. How do I join as a Volunteer?

  1. Download our Volunteer Application Form here.
  2. Please scan the completed form and email to info@krayon.asia or mail it to us at 33 Jalan Wan Empok (1), Seri Petaling, Kuala Lumpur, WP Kuala Lumpur, 57000, Malaysia. For any clarifications, please contact us at info@krayon.asia.

 

Q. Newsletter Subscription

  1. You can sign up for our newsletters for the latest updates and happenings to your email.
  2. Please check your inbox once you have signed up, the activation email might be delivered to your spam folder.
  3. If you would like to opt-out of our newsletter, you may send us an email to unsubscribe at any time.

 

ART FOR CHARITY

Q. Who is the beneficiary of the proceeds?
The proceeds will go to the development of Krayon initiatives in supporting our beneficiaries, artists and artisans. Orkids Learning Centre for Down Syndrome children is one of our beneficiaries.

 

Q. How do I request for an art piece?
Please go to Art For Love / Get A Quote Now! for the details.

 

Q. I would like to order in bulk and reproduce into other items.
These are not for commercial reproduction but you can contact onlinesales@krayon.asia for further discussion.


Q. I still have doubts!
Sorry that we are unable to clear your doubts in the FAQ page. Please send us an email to onlinesales@krayon.asia.